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How to add Marketing Channels and sync your Ad Spend

TrueProfit v6.7 now supports connecting your ad accounts on the X (Twitter) platform. Connect yours now!

If you run ads on online marketing channels like Facebook, TikTok, Google, etc., make sure to connect them with TrueProfit to sync ad spend automatically. At the moment, TrueProfit is supporting ad spend sync from Facebook, Google, TikTok, Snapchat, Pinterest, Microsoft (Bing), Amazon, and X (Twitter).

How to connect your marketing channels to TrueProfit

In the left menu, click on Marketing Channels in the Integrations section.

In the Integrate marketing channels page, you will find all the ad channels and available accounts that you can connect to TrueProfit based on your plan.

The process of connecting any channel you are using is all similar to each other. Let's go through connecting a Facebook ad account as an example. First, click on Connect

You will be redirected to the connecting page of the channel you chose

Complete the connection process and go back to TrueProfit app, click the Manage button

Once your platform account is connected successfully, all of your active ad accounts will be displayed on the Manage account page.

In an ad account, you might have many account IDs, to sync ad spend from the correct ad accounts, make sure to check the Active checkbox and then click Sync ad spend

After you've clicked on Sync ad spend, please wait a few minutes for the app to sync your ad spend fully. You can check the process in the Notifications bell

When your ad spend is done syncing, you will see the Ad Spend by Channel data on your Dashboard.

If you remove a connected ad account from TrueProfit, all synced ad spend data will also be erased in the app

Troubleshooting connection issues

If your ad spend stops syncing from a connected channel, there might be an expired connection token for that channel. Here's how to reconnect a marketing platform with TrueProfit:

Click on Manage to go to the Manage account page for your ad channel
For platforms like Facebook, TikTok, Pinterest, Snapchat, and Amazon, you can click the Reconnect button to refresh the token and resume ad spend sync

For Google and Microsoft, you need to remove the expired connection with TrueProfit and then Reconnect to make sure your ad spend sync is resumed

Updated on: 15/05/2024

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