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Common questions that users ask.
FAQ: How to receive reports via email
Set up to receive report emails on a regular basics, stay updated without having to log in to TrueProfit all the time. Look to the left side, go to Store Settings > **Email report **> Choose the frequency your prefer >> Save. 3 frequencies are: Daily, Weekly, Monthly.. Once done, you will receive a report email with the frequency at your chosen. ![Email report](https://storage.crisp.ch
FAQ: How to export data from TrueProfit
Export profit data In Profit Analytics, you can export your data (Revenue, total cost, net profit, etc.) using the Export button. After choosing the date range, find the Export button at the top left corner of Profit Analytics. It will download a .csv file containing all data displayed on the dashboard. Export COGS You can also export Cost of goods sold (COGS) of all product. In **Cost
FAQ: What if my store currency differs from my ad account currency?
If your Shopify store and Facebook/Google ad account(s) use different currencies, TrueProfit will automatically convert everything to your store currency. The exchange rates are updated daily and based on data from openexchangerates.org. In case you want TrueProfit to display a different currency, click the **Currency Symbol **on the top right corner. Then choose the currency to be displayed.
FAQ: How can I set shipping cost as 0 (free shipping)?
You can set shipping cost as 0 in Default Shipping. Then to make sure this shipping cost also applies to past orders, click Re-calculate Shipping Cost.
FAQ: How do I change costs in orders in the past?
All new changes to COGS, shipping and transaction fees will take effect immediately, but they won't affect your previous costs in past orders. Should you want to also update those cost in the past, simply follow this: Apply new COGS to all orders (past and future) In Cost settings > COGS, under each product you will find a button called Recalculate Product Profit. First enter the new cost in the COGS field, then click on that button to apply new COGS to all orders involving this product
FAQ: Can I import shipping settings from Shopify?
No, shipping rates in Shopify and shipping costs in TrueProfit are different. Shipping rates in Shopify are the amount you charge customers for shipping, while shipping costs in TrueProfit are the costs you need to pay in order to deliver your products.
FAQ: How can I switch between multiple stores?
The User System* allows you to manage multiple stores easier with one TrueProfit account. Once an account is created, you can link all of your stores to it. *read more about The User System in this Help Article. Then, to switch between stores, click the store name on the top left corner.
FAQ: How can I cancel subscription?
You can cancel your plan from your Shopify admin. Visit Apps, find TrueProfit and choose Delete. Confirm delete.
FAQ: What if I can't connect with Google Ads?
Go to this link https://myaccount.google.com/permissions, find the app TrueProfit and choose Remove access. Then in TrueProfit, visit Cost settings >> Google ads >> Connect to reconnect with Google ads.
FAQ: Can I update Ad spend manually?
Unfortunately, no. TrueProfit automatically pulls Ad spend from your Google/Facebook ad accounts, so you can't update it manually at the moment.
FAQ: How do I change sale prices in TrueProfit?
Sale prices are pulled in automatically from Shopify. In case you need to make changes to sale prices, you'll have to do it on Shopify dashboard. TrueProfit will then update accordingly.
FAQ: Can I include/exclude orders based on payment status?
In Profit Analytics, you can choose to include or exclude orders based on their payment status. Tick one or more of the following payment statuses: Authorized Pending Paid Partially paid Refunded Voided Partially refunded Unpaid
FAQ: Why can't I see all of my Facebook ad accounts?
For the time being, TrueProfit only shows active Facebook ad accounts. If your account is disabled, unsettled or closed, unfortunately you can't sync its data.
FAQ: How can I remove deleted products that are still shown in COGS?
Even when you've removed a product/variant, it might still relate to some orders in your store. Therefore we have to handle them manually. Please contact us for manual support and we'll be glad to help.
FAQ: Why can't I see my Custom spend updated monthly?
Custom spend is updated every 30 days if you set Frequency as Monthly. From Date range, select This month and you will see your Custom spend updated.
FAQ: How to import COGS & Handling fees by .csv file
This method is suitable for stores with a large number of products. Beside inputting COGS or Handling fees directly on site, you have the option to upload a .csv file. This comes in handy when you have hundreds of product and need a way to copy/paste product costs quickly. To do this, first you need a template containing all products in your store. In Cost settings > COGS, find the Export COGS button. Click to download the .csv file. Make changes to the COGS column or _Handling fee co