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Common questions that users ask.
FAQ: How to receive reports via email
You can set to receive report emails on a daily, weekly or monthly basis to stay updated without having to log in to TrueProfit all the time. Enable it in Settings (icon at the the top right corner) >> Email report >> Choose the frequency at which the reports would be sent >> Save. Enabling email report ![Email report](https://storage.crisp.chat/users/helpdesk/website/61f3f962f1727800/sc
FAQ: What if my store currency differs from my ad account currency?
If your Shopify store and Facebook/Google ad account(s) use different currencies, TrueProfit will automatically convert everything to your store currency. The exchange rates are updated daily and based on data from openexchangerates.org. In case you want TrueProfit to display a different currency, visit General settings > Currency and choose one.
FAQ: How to export data from TrueProfit
Export profit data In Profit Analytics, you can export your data (Revenue, total cost, net profit, etc.) using the Export button. After choosing the date range, find the Export button at the top left corner of Profit Analytics. It will download a .csv file containing all data displayed on the dashboard. Export COGS You can also export Cost of goods sold (COGS) of all product. In Cost settings
FAQ: How do I change costs in orders in the past?
All new changes to COGS, shipping and transaction fees will take effect immediately, but they won't affect your previous costs in past orders. Should you want to also update those cost in the past, simply follow this: Apply new COGS to all orders (past and future) In Cost settings > COGS, under each product you will find a button called Recalculate Product Profit. First enter the new cost in the COGS field, then click on that button to apply new COGS to all orders involving this product
FAQ: How can I set shipping cost as 0 (free shipping)?
You can set shipping cost as 0 in Default Shipping. Then to make sure this shipping cost also applies to past orders, click Re-calculate Shipping Cost.
FAQ: Can I import shipping settings from Shopify?
No, shipping rates in Shopify and shipping costs in TrueProfit are different. Shipping rates in Shopify are the amount you charge customers for shipping, while shipping costs in TrueProfit are the costs you need to pay in order to deliver your products.
FAQ: What if I can't connect with Google Ads?
Go to this link https://myaccount.google.com/permissions, find the app TrueProfit and choose Remove access. Then in TrueProfit, visit Cost settings >> Google ads >> Connect to reconnect with Google ads.
FAQ: How can I switch between multiple stores?
Should you have more than one Shopify store, switch between stores by clicking the store name on the top right corner. Enter your other store's domain and log in as usual.
FAQ: Can I update Ad spend manually?
Unfortunately, no. TrueProfit automatically pulls Ad spend from your Google/Facebook ad accounts, so you can't update it manually at the moment.
FAQ: How can I cancel my trial/plan?
You can cancel your plan from your Shopify admin. Visit Apps, find TrueProfit and choose Delete. Confirm delete.
FAQ: Why can't I see all of my Facebook ad accounts?
For the time being, TrueProfit only shows active Facebook ad accounts. If your account is disabled, unsettled or closed, unfortunately you can't sync its data.
FAQ: How do I change sale prices in TrueProfit?
Sale prices are pulled in automatically from Shopify. In case you need to make changes to sale prices, you'll have to do it on Shopify dashboard. TrueProfit will then update accordingly.
FAQ: Can I include/exclude orders based on payment status?
In Profit Analytics, you can choose to include or exclude orders based on their payment status. Tick one or more of the following payment statuses: Authorized Pending Paid Partially paid Refunded Partially refunded Voided Unpaid
FAQ: How can I remove deleted products that are still shown in COGS?
Even when you've removed a product/variant, it might still relate to some orders in your store. Therefore we have to handle them manually. Please contact us for manual support and we'll be glad to help.
FAQ: Why can't I see my Custom spend updated monthly?
Custom spend is updated every 30 days if you set Frequency as Monthly. From Date range, select This month and you will see your Custom spend updated.
FAQ: How to import COGS & Handling fees by .csv file
This method is suitable for stores with a large number of products. Beside inputting COGS or Handling fees directly on site, you have the option to upload a .csv file. This comes in handy when you have hundreds of product and need a way to copy/paste product costs quickly. To do this, first you need a template containing all products in your store. In Cost settings > COGS, find the Export COGS button. Click to download the .csv file. Make changes to the COGS column or _Handling fee co