Articles on: Account & Billings

How to cancel your subscription

Before getting into more details, we understand that there might be some hiccups in the TrueProfit app. That is why the TrueProfit support team is always here to iron out any issues you have while using the app.

We offer dedicated support via live chat or video calls. If you need help on any part of the app, send a message here. Rest assured that it is our priority to make sure you have a great experience while using TrueProfit.

How to cancel your TrueProfit subscription

To cancel your current TrueProfit plan, open Billings of your store.

How to open your Billings page

At the bottom of the Billing details page, click to open More options

Click on Cancel in the Cancel subscription section to continue

Now, there are two options for you to cancel your current subscription:

Cancel at the end of current billing cycle:

Your subscription will not auto renew on your next billing date and you still have access to the TrueProfit dashboard as normal until the end of your current billing cycle. Please note that if your store exceeds the order limit during the canceling period, the extra order fee will be charged right before your subscription is canceled at the end of the cycle.

Cancel immediately:

Your subscription will stop immediately after you confirm your cancelation and no longer have access to any dashboard on TrueProfit. Please note that if your store has any extra order fee upon the time you cancel, this extra order fee amount will be charged immediately before your plan is canceled.

Make sure you choose the most suitable option for you store, then click Continue

Choose a reason for your cancelation. If the options doesn't reflect your experience, please choose Other reason and input your own. We read your feedback very carefully to improve our product.

When done, click Confirm

How to resume your TrueProfit subscription

If you change your mind after canceling, you can resume your subscription anytime on TrueProfit. All of your cost settings are saved on our server so that when you decided to resume your plan, you lost no time setting up costs for your store again.

Plus, if you resume subscription before your plan is canceled, no change will be made to your current plan and you can continue using TrueProfit as normal.

Once again, we are dedicated to ensuring that you have a positive experience when using our app. If you have any trouble, please reach out to our support team and we will do our best to resolve your issues and help you gain profit clarity for your store with ease.

Updated on: 19/03/2024

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